Your security is our priority

TIAA protects your information and your financial accounts.
your information

TIAA protects your personal information

We combine technology, people and processes to protect customers and their personal information. Read our privacy notice for additional details.

TIAA will always:
  • Protect your confidentiality
  • Defend against anticipated threats
  • Protect against unauthorized access
  • Adhere to all state and federal regulations
your accounts

How TIAA protects your accounts

We go to great lengths to protect your TIAA account from unauthorized access.

How we know it is you

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Something you know

Your password and account number
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Something you have

Provided by your phone through the one-time PIN generated
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Something you are

Our phone system has Voice Biometrics to identify your unique voice patterns

How to protect your own information

There are smart ways to look out for yourself whenever you go online.

Think before you click

Avoid suspicious and malicious emails.

Watch for fraud

Recognize telltale signs.

Don’t overshare

Use social networks wisely.

Report something suspicious

Call us 800-842-2252
We’re here every weekday from 8 a.m. to 10 p.m. (ET) and Saturdays from 9 a.m. to 6 p.m. (ET).

Report a suspicious email

To report a suspicious email, please
email us at


We gathered a list of major credit bureaus and helpful resources.

Customer protection policy

To find out how we protect your account if unauthorized activity does occur, read our customer protection policy.