Your security is our priority

TIAA protects personal data, secures account access and provides reimbursement if a breach occurs.*

Your information

Personal information is protected to help prevent identity theft

TIAA’s Security Operation Center provides fast, accurate, thorough and non-stop protection from cyber attacks.

 

  • Stringent security patching practices address vulnerabilities
  • Data loss prevention controls help ensure data doesn’t fall into the wrong hands
  • Award-winning security awareness training drives a culture of accountability for customer data protection
  • Robust supplier risk management practices help ensure our suppliers adhere to our expectations

TIAA Cyber program

Your accounts

Accounts are protected from unauthorized access

TIAA’s log-in security strategy provides faster and more accurate prevention and detection of cybercriminal access techniques.

  • 24x7 security monitoring alerts us to potential issues
  • Industry threat intelligence helps us stay ahead of attacks
  • Established technologies provide efficient prevention, detection and response
  • Multifactor authentication (MFA) is always on to help ensure only you can log into your account
See how Opens dialog

Further strengthen your  authentication

Additional verification factors can be added for increased account security. These factors often include:

Something you know

Such as your username and password

Something you have

Like your registered laptop, smartphone or tablet PC

Something you are

Like voice, facial or fingerprint biometrics

Add factorsOpens in a new window

Review your Security Preferences to includeadditional security factors.

Assurance

TIAA provides assurance if an incident occurs

You are reimbursed for any loss due to unauthorized access.*

  • TIAA’s Customer Protection Policy
  • State and Federal law-based incident response and notifications
  • Credit monitoring and identity theft repair if your data is breached
  • Regulatory oversight, independent audit and certification of alignment with industry expectations
Report a concern

Report something suspicious

Call us 800-842-2252
We're here every weekday from 8 a.m. − 10 p.m. (ET).

Report a suspicious email

To report a suspicious email, please email us at abuse@tiaa.orgOpens Email.

Responsible Disclosure policy

If you are a security researcher, please review our Responsible Disclosure PolicyOpens in a new window

*Our practice is to reinstate a client’s TIAA account in full if there is a loss that is determined to be the result of unauthorized activity through no fault of the client.

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