Committed to protecting your data – now and always

Protecting your data

Securing your accounts

Providing customer assurance*

Your information

We protect your personal information

  • TIAA's Security Operations Center provides fast, accurate, thorough and non-stop protection from cyber attacks
  • Stringent security patching practices address vulnerabilities that attackers try to exploit
  • Data loss prevention controls help ensure data doesn't fall into the wrong hands
  • Award-winning security awareness training drives a culture of accountability for customer data protection
  • Robust supplier risk management practices help ensure our suppliers adhere to our expectations

Read about our cyber program

Watch our cyber program videoOpens in a new window

Read our privacy notice

Your accounts

Accounts are protected from unauthorized access

TIAA's log-in security strategy provides faster and more accurate prevention and detection of cybercriminal access techniques.

  • 24x7 security monitoring alerts us to potential issues
  • Industry threat intelligence helps us stay ahead of attacks
  • Established technologies provide efficient prevention, detection and response
  • Multifactor authentication (MFA) is always on to help ensure only you can log into your account

Something you know

Like your username, password, SSN or date of birth

Something you have

Like your registered laptop, smartphone or tablet PC

Something you are

Like voice, facial or fingerprint biometrics

See how Opens in new window

Further strengthen your authentication

Additional verification factors can be added for increased account security.

Add factors Opens in new window
Assurance

TIAA provides assurance if an incident occurs

You are reimbursed for any loss due to unauthorized access.*

  • View TIAA's Customer Protection Policy
  • State and Federal law-based incident response and notifications
  • Credit monitoring and identity theft repair if your data is breached
  • Regulatory oversight, independent audit and certification of alignment with industry expectations

Report a security concern

Suspicious account activity

Let us know about unauthorized access, issues with your balance, or other security issues.


Call us at 800-842-2252, weekdays, 8 a.m. – 10 p.m. (ET)

Other account issues

Contact us for help with your login or other technical matters.

Call us at 800-842-2252, weekdays, 8 a.m. – 10 p.m. (ET)

Suspicious email

To report a suspicious email, please email us at abuse@tiaa.orgOpens Email.

Resources

We gathered a list of fraud investigative agencies, major credit bureaus and other resources.Opens dialog

Responsible Disclosure policy

If you are a security researcher and believe you have identified a vulnerability affecting TIAA, please submit a report here.Opens in a new window For other technology related security issues, you can contact us at security@tiaa.orgOpens Email

*Our practice is to reinstate a client's TIAA account in full if there is a loss that is determined to be the result of unauthorized activity through no fault of the client.

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