There are 4 primary reasons this could happen:
1) Your account has a cash balance (positive or negative). This likely means your retirement accounts or an IRA was incorrectly identified in Quicken as a brokerage account. (Note: Directly-held mutual funds accounts should be set up as brokerage accounts.)
How to fix it: Edit cash balance to zero and/or change the account type to 401(k)/403(b).
2) The ticker symbol and/or price may be incorrect.
How to fix it: Delete the account and download the Quicken (.qfx) file again.
3) A TIAA account is linked to a non-TIAA account.
How to fix it: Check your other account balances for accuracy, then either delete accounts with incorrect balances and download the .QFX file again, or delete the unwanted transactions.
4)
TIAA Traditional placeholder messaging – TIAA Traditional requires you to accept a placeholder entry to adjust the daily balance when there is not an actual transaction to adjust the balance.
If you accept the entry and it's still not fixed, please give us a call at 866-207-6467.
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