How to manage important documents

 
Where to keep important documents and who needs to know where they are.
I know where all my important documents are, from paid utility bills to bank and investment account statements to my birth certificate and will. But, to be honest, I’m not sure anyone else does. When my husband was leaving on a month-long trip to China recently, it struck me that I didn’t know where all his important papers and passwords were stored.
 
That’s not good. It’s critical to have a good storage system for personal and financial documents not only for you, but so they’re easy to find if a relative or lawyer needs them.
 
Here are the key important documents I recommend you keep safely stored, the duration for which I suggest they be kept, and where to store them. I suggest you confirm this information with your personal tax and legal advisors.
Master list. A catalog of  all your account numbers, logins and passwords (bank, credit card, investment and retirement), as well as regular household bills and insurance policy numbers (health, home and auto). Include the name and contact information for your attorney, accountant and financial advisor, or broker and insurance agent, as well as the executor of your will. I recommend that you have a list of phone numbers of close friends and relatives, and key medical doctors. Share this paper or electronic document with your spouse or partner, adult child, or someone you trust.
Tax returns. So, how long should you keep your tax returns? The IRS advises that you keep your tax returns and all records that support it—such as W-2 forms, 1099 forms, end-of-year bank and brokerage statements, cancelled checks, sales receipts—for three years from the date you filed your original return or two years from the date you paid the tax, whichever is later, if you file a claim for credit or refund after you file your return. I recommend you hold on to them for longer in certain situations. Keep records for seven years if you file a claim for a loss from worthless securities or bad debt deduction. In the meantime, the IRS has six years to challenge your return if it thinks you underreported your gross income by 25% or more. The IRS website has a detailed rundown of the types of records needed to verify various types of tax information.
Personal papers. These include your will (and other letters of instruction, such as a durable healthcare power-of-attorney form), birth certificate, diplomas, a photocopy of your driver’s license, and Social Security card. If applicable, adoption papers, your marriage license or divorce decree, and death certificate of your spouse or partner. These should be kept in hard copy form for your lifetime. If you have lost a birth, marriage, divorce or death certificate, the Centers for Disease Control and Prevention  has a database, sorted by state, of how you can obtain new copies.
Loans. Keep any documentation related to loans, including the original loan document and statements,  until you have paid off the loan. Once the loan is paid off, only save documentation verifying that you paid in full.
Property-related documents. These important documents show proof of ownership, such as a record of a paid mortgage, a deed to your home, other real estate holdings (such as a vacation home or a cemetery plot), the title to any vehicles you own, or any loan paperwork and statements.
 
Retain any property tax records and receipts for purchase price and home improvements for at least three years after the due date for the tax return that includes the income or loss on the house when it's sold. Plus, maintain the records of expenses you had from selling and buying the property, such as attorney fees and your real estate agent's commission.
Insurance records. For example: your life insurance policy, health and disability insurance policies, Medicare cards, a homeowner’s insurance policy, and appraisal documents for jewelry, artwork and other valuables. Paid in full receipts for large purchases—jewelry, rugs, appliances, furniture, cars, antiques, computers—should be saved in your insurance file for proof of their worth in the case of loss or damage.  Hold on to the paperwork for as long as you have the policy or any unsettled claims. If you have medical expenses that are tax deductible, though, hold onto records for tax documentation purposes for at least three years.
Financial papers. These include photocopies of the front and back of all of your credit cards, utility bills, IRAs or 401(k) accounts, as well as brokerage, bank and credit card statements. Many of these paper documents can be tossed after a year, unless you need proof for tax return deductions. In most cases, when you receive a canceled check, usually electronically these days, from a paid bill, shred the bill. Only hang onto your quarterly statements from your 401(k), 403(b) or other retirement plans until you receive the annual summary. Afterwards, I recommend that you shred the quarterly statements.  Keep the annual summaries as long as the account is active. You will need the purchase or sales slips from your brokerage or mutual fund to prove whether you have capital gains or losses for your tax returns.
Where to store your documents?
Safe deposit box or waterproof and fire proof home safe. Make sure someone else you trust knows how to access them. If you have a safe deposit box, record its number, bank name and address, and give that information and an extra key to your designated point person. In addition to storing your important documents here, you should also include your passports and a written or video inventory of the physical contents on your home.
 
Have a backup. Your accountant, attorney, broker and financial advisor will generally store important document paperwork on file for you electronically. Confirm and ask for how long they do so.
Electronic storage. In today’s digital world, it’s smart to have an external hard drive or a USB flash drive as an extra level of protection. There are also a growing number of encrypted, web-based and cloud storage services to back up and store your important papers. Each of these has a few drawbacks, of course, so it will depend on your level of comfort.
One caveat. If you go electronic, make sure you keep your technology up-to-date. Moreover, if you get married, have a baby, buy a house, or get divorced or widowed, review and update your important document files and name new beneficiaries to accounts if necessary.
 
Make it a priority to locate your important documents, store them safely, shred what you don’t need and tell someone you trust how to access them in an emergency. When the need to access this information arises, you’ll be glad you took the time to safeguard yourself.
Take action

How to get started

Already with TIAA?

Manage your money with secure online access.

New to TIAA?

Enrolling is your first step to saving for the future.

Want to talk first?

Let’s start the conversation.
Teachers Insurance and Annuity Association of America has sponsored Ask the Expert posts for informational purposes only. Many of the experts are unaffiliated with Teachers Insurance and Annuity Association of America, College Retirement Equities Fund, and their affiliates and subsidiaries (collectively TIAA), and TIAA makes no representations regarding the accuracy or completeness of any information on the posts or otherwise made available by the experts. Statements of external featured experts are solely their own and are not endorsed or recommended by TIAA.
 
This site is not designed to accept or respond to requests or complaints regarding specific TIAA accounts, products or services. If you wish to discuss an issue of that nature, please contact TIAA at 800-842-2252. TIAA is not responsible for any opinions provided by members of this site. TIAA is not responsible for the content or privacy policies of third-party sites to which you may link.
 
The TIAA group of companies does not offer tax or legal advice. You should consult an independent tax or legal advisor for advice based on your own particular circumstances.
 
The material and responses are for informational or educational purposes only and do not constitute a recommendation or investment advice in connection with a distribution, transfer or rollover, a purchase or sale of securities or other investment property, or the management of securities or other investments, including the development of an investment strategy or retention of an investment manager or advisor. The material and responses do not take into account any specific objectives or circumstances of any particular individual, or suggest any specific course of action. Investment decisions should be made in consultation with an investorʼs personal advisor based on the investorʼs own objectives and circumstances.
 
Experts may not have medical or scientific training. Any information related to physical or emotional health is not intended to be used in place of a consultation with a physician.
 
TIAA is not responsible for the statements of community members. We may link to posts made by community members only to direct you to topics that may be of interest to you. This does not mean that we agree with the opinions of these community members. Their statements are solely their own and are not endorsed or recommended by TIAA.
981543