Syrina Rice

Team Manager, National Contact Center

B.A., Forensic Psychology, John Jay College of Criminal Justice
Employee and participant since 1997
Charlotte, NC
Syrina began as an administrative assistant at TIAA while still in high school. She became a full-time employee while in college, and has held positions working directly with participants as part of the Field Consulting Group and the National Contact Center. Syrina is currently a Team Manager in the National Contact Center, sharing her extensive experience with those just starting out.

How does your current position at TIAA help in serving our participants' goals?

As a Team Manager in the National Contact Center, I'm responsible for ensuring that participants receive accurate information and the quality service they've come to expect from TIAA. I make sure my team is trained and equipped with the knowledge to offer participants financial solutions that may work well for them.

At TIAA, we're proud of our long-term investing approach. How does that come to life in your current position?

In the National Contact Center, we have daily opportunities to explain the benefits of our long-term investing approach to participants. It's important that they understand the advantages of diversification and dollar cost averaging and how those principles can be applied at TIAA.

As a child, what did you want to be when you grew up?

As a child, I wanted to be a teacher. Once I understood something, I loved teaching it to someone else.
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Dollar cost averaging does not ensure a profit or protect against loss in declining markets. Because such a strategy involves periodic investment, you should consider your financial ability and willingness to continue purchases through periods of low price levels.
 
Diversification is a technique to help reduce risk. It is not guaranteed to protect against loss.
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