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Frequently asked questions

All FAQs about TIAA accounts

The REA restricts transfers to once per calendar quarter.

At this time, all transfers must be handled by a TIAA consultant. Please call us at 800-842-2776 to request a transfer.

Administrative responsibility for your long-term care insurance policy has been transferred to MetLife. Please call MetLife Customer Service at 888-748-4824 for information regarding your policy.

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Yes. Simply complete the Authorization for Electronic Funds Transfer (EFT) formOpens pdf and return it to TIAA to have your premum payment withdrawn automatically. We don't send payment confirmations for an automatic EFT. You will have a record of each transaction on your bank statement.

This payment option isn't for one-time use. It remains in effect until you cancel it. Requests to cancel must be received at least 7 days prior to the premium due date to prevent payment processing.

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Yes. You can pay your insurance premium with a MasterCard or Visa. You can receive additional information and set this up by calling 877-694-0305.

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You can pay your life insurance premiums monthly, quarterly, semi-annually, or annually, and you can pay online or through the mail.

If you plan to pay quarterly, semi-annually or annually, you have three payment options:

  • Electronic funds transfer (EFT) from a checking or savings account
  • Automatic credit card deduction
  • Be billed by mail and pay by personal check

If you plan to pay monthly, consider having your payment deducted from a checking or savings account. To set that up, download the Authorization for Electronic Funds Transfer (EFT), which will allow us to deduct your premium monthly from your checking or savings account.

Please mail Universal Life Insurance premium payments to:
TIAA-CREF Life Premiums Insurance Service Center
P.O. Box 933714
Atlanta, GA 31193-3714

Please mail Variable Universal Life premium payments to:
TIAA-CREF Life Insurance Service Center
P.O. Box 933523
Atlanta, GA 31193-3523

For all other Life Insurance policy types, please mail premium payments to:
TIAA-CREF Life Insurance
P.O. Box 6137
Carol Stream, IL 60197–6137

For information regarding the Automatic Credit Card option or to change the frequency of your payment, please call us at 877-694-0305, Monday through Friday, 8 a.m.– 6 p.m. (ET).

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Weekdays, 8 am − 10 pm (ET)

This material is for informational or educational purposes only and does not constitute a recommendation or investment advice in connection with a distribution, transfer or rollover, a purchase or sale of securities or other investment property, or the management of securities or other investments, including the development of an investment strategy or retention of an investment manager or advisor. This material does not take into account any specific objectives or circumstances of any particular investor, or suggest any specific course of action. Investment decisions should be made in consultation with an investor's personal advisor based on the investor’s own objectives and circumstances.