Plan Sponsors

How To Request Secure Access

Plan Sponsors
If you are a plan sponsor at an institution utilizing TIAA, you have the authority to access PlanFocus and manage the access rights and entitlements for your organization's site users. As the Plan Sponsor, you can:

Plan Administrators

If you are a plan administration, in order to gain access to PlanFocus you will need approval from the plan sponsor at your organization.

Third-Party Users

If you are a third-party user, including auditors, consultants, third-party administrators, you will similarly need to contact the plan sponsor at the organization at which you are working.

If you have any questions about accessing PlanFocus, please contact your assigned TIAA representative or if none, call the Administrator Telephone at (888) 842-7782, Monday through Friday from 8 a.m. to 8 p.m. (ET).