Prior to joining TIAA, Jessica worked as an independent financial advisor. This previous exposure to financial products helped her tremendously when she began assisting participants over the phone in the National Contact Center. She is currently working toward a Master’s degree in Teaching and Learning.
What do you enjoy most about working at TIAA?
Having the opportunity to work with our participants is one of the top reasons that I enjoy working at TIAA.
How does your current position at TIAA help in serving our participants' goals?
I provide coaching, mentoring and support for financial consultants who are new to the organization and are developing their skills. At the same time, I have the opportunity to work directly with our participants—often on complex questions in which they are looking for guidance and expertise.
What is something about yourself that your colleagues would be surprised to learn?
I have completed four marathons already, and I am training for my fifth: the Marine Corps Marathon. Next fall I plan to complete a Half Ironman triathlon.
. TIAA Direct® and EverBank® are divisions of TIAA, FSB.