Company’s digital experience delivering top awards, industry leadership and value for customers
Corporate Insight, an independent industry research firm, has announced the winners of its 2014 Retirement Plan Monitor Awards, and our client web site – My TIAA-CREF – received awards in six out of seven categories:
- Gold: Participant Home Page
- Gold: Transaction Capabilities
- Gold: Online Customer Service
- Silver: Educational Resources
- Silver: Tools and Calculators
- Bronze: Online Documentation
The Retirement Plan Monitor "Gold" Award is reserved for website features that offer an "exceptionally valuable and comprehensive service to customers in a user-friendly, well-designed interface," according to the Corporate Insight report.
Corporate Insight uses proprietary website audit benchmarking software to review and grade the key online features offered by each company. Its analysts then use these results and relevant industry trends to recognize leaders and innovators across the industry. The firm holds funded accounts at the leading financial institutions, which enables it to deliver research from a first-hand, unbiased perspective.
This news follows our industry-leading DALBAR 2014 rankings at year-end. In DALBAR's rankings of nearly 50 financial services firms, TIAA-CREF websites were in the Top 5 for clients, plan sponsors, consumer life insurance and consumer mutual funds – the only company to accomplish this.