Accessibility on our site
This statement is meant to provide an overview of some of the accessibility concepts we are including, and features we are implementing, to help clients with disabilities navigate and utilize the TIAA.org website. These features—which incorporate key concepts of web accessibility into our site design—are meant to help improve accessibility in a variety of contexts, including, but not limited to, navigation for screen readers, keyboard navigation, text–only browsers, and use of multimedia content.
Portable Document Format (PDF)
Our site makes use of Portable Document Format (PDF). Certain documents on this site are available only in this format, which requires you to download and install the Adobe Acrobat Reader software. This software is free of charge.
We generally offer synchronized closed captioning on our website and mobile app with requested transcripts if not initially included.
Third–party hosted content
Our website may include content that is hosted by third-parties. Although this content is outside of our controlled codebase, we actively encourage our partners and vendors to comply with generally recognized guidelines for website accessibility.
We use common abbreviations on our website. You may be able to configure your screen reader’s dictionary to pronounce them correctly.
- WCAG 2.1
- Conformance Levels A and AA
- Automated and manual testing
- On-going improvements and testing
- Vendor reviews and testing
- Development cycle process