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FAQs – Update or unlock your account

First recover your user ID, then we’ll help you set up a new password.

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Try to log into your TIAA account. If your account is locked, we'll guide you through the process of unlocking it.

If you can't unlock your account online, we can help you over the phone.

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You can recover your user ID online.

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Log in to your account. Under My Account, look for the Profiles section.

Select Update Profile & Settings. Then choose Personal Information to review your investment profile questionnaire.

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Log in to your account and click on My profile in the top right corner.
 
Choose Personal Information and then select the orange Update your contact information button.
 
Follow the prompts to receive and enter a temporary identification code. For your security, the code must be entered before you can make any updates.
 
When you are finished making updates, select the orange Save my contact information button.

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Log in to your account. Under My Account, look for the Profiles section.

Select Update Profile & Settings.
To update your user ID and Password, choose Security Profile.
To update your email address, choose Personal Information.

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Log in to your account, Under My Account, look for the Profiles section.

Select Update Profile & Settings. Select Security Profile to update security questions and User ID.  To update your phone number, select Personal Information.

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You can add 3 different layers of additional security when you log in:
  • A one-time code that we send you
  • Touch ID through your iOS device or fingerprint authentication through your Android device
  • Voiceprint identification through
 
To adjust the security settings on your account:
  1. Log in
  2. Select Update profile & settings in the My account menu
  3. Select Security profile
  4. Choose and save your additional settings

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Easily add a new or update existing beneficiary information in just a few steps:
 
  1. Log in to your account on TIAA.org and select My profile in the top right corner.
  2. Choose Add/edit beneficiaries:

    To add a beneficiary:
    - Select the add a beneficiary text and follow the prompts. When you're finished, review your additions and select Submit.

    To edit beneficiary contact information:
    - Select a beneficiary, click on Edit beneficiary information and follow the prompts. When you're finished, select Update.

    To edit allocations and beneficiary type:
    - Select Update account details and make your changes. When you're finished, review and then select Submit.
 
Please note: Once updates are submitted, they take one business day to process. You will not be able to make changes to the accounts/contracts that list your updated beneficiaries during this time. You'll receive an email when processing is complete.

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Log in to your account. Under My Account, look for the Profiles section.

Select Update Profile & Settings. Then choose Communication Preferences to review and update your eDelivery preferences.

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After three consecutive invalid login attempts, online access to your account is locked. We lock online access to prevent fraudulent activity and to make sure "robot" password programs aren't run on your account.

Select Unlock My Account on the screen that displays after a failed attempt to log in. Follow the prompts to confirm your identity and regain access. If you can’t unlock your account online, please call us at 866-207-6467, weekdays from 8 a.m. to 10 p.m. and Saturdays from 9 a.m. to 6 p.m. (ET).

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Reset your password online.

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Log in and go to your profile & settings page to change your password.

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Congratulations on your marriage! To change your name with us, you can either complete the Notice of Change of Name, or by writing a letter to TIAA that includes the following:

- Previous name (printed or typed) and previous signature
- New name (printed or typed) and new signature
- Social Security number or your contract number

Note: Supporting documentation is required to effect a name change. Supporting documentation could be one of the following: marriage license, divorcee decree, adoption, court order. A notarized or certified copy of the court document will be sufficient proof to process a name change.

The letter should be mailed to:

TIAA
P.O. Box 1259
Charlotte, NC 28201

If you own a retail class mutual fund account, you will need to complete a new application to change the registration on your account. In addition to the revised application, also include a letter of instruction stating the change of name and a signature in both your former and new name with a signature guarantee by an official bank representative who can verify your signature to one that is on file.

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Our website is always a work in progress. Your input helps us make our site as useful as possible.

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Log in to your account . Under My Account, look for the Profiles section.

Select Update Profile & Settings. Then choose Personal Information to review and update your contact information.

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Online help

Other options

Calling us

800-842-2252
Weekdays, 8 am-10 pm (ET)
Saturdays, 9 am-6 pm (ET)

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