Jessica Austin Barker is Chief Digital and Client Experience Officer responsible for driving TIAA’s digital-first client experience and how we serve our clients through financial wellness, advice and analytics.
Prior to joining TIAA, Jessica served for 22 years in roles of increasing responsibility at Intuit, a global technology platform whose household-name offerings include TurboTax, QuickBooks, Mint, Credit Karma, and Mailchimp. Most recently she was Vice President, Consumer Group Customer Experience, Intuit’s senior-most executive responsible for TurboTax customer success and retention. Earlier, Jessica held roles in product management, marketing, and business development for Intuit, and she began her career in management consulting with Deloitte Consulting.
Jessica holds a bachelor’s degree in marketing and finance from the University of Texas at Austin. She is actively involved in giving back to her community, including serving as an advisor to Support Young Athletes, a youth-led charity organization.