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Vision

TIAA Today

TIAA Today uses cutting-edge technology and 24/7 real-time monitoring to give you the best possible online experience.
What is it

Real data in real time

TIAA Today uses live information to improve your TIAA experience.
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On-demand data
 

From executives to employees, our teams have real-time data at their fingertips.
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Enhancing your experience

TIAA Today is on top of every customer interaction. Results are analyzed to constantly improve the customer's experience.
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Innovative technology
 

We have 8 patents pending for innovations we made through TIAA Today.
How it works

TIAA Today in action

See how we use TIAA Today to monitor and improve our digital operations.
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Real-time web performance feedback
TIAA Today detects slow or degraded online experiences, and reacts to them in real time. We use this data to improve your experience every day.
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Big dashboard displays for every team
From the Office of the CEO to business leadership and the operations team, TIAA Today is in every office and datacenter. Each team uses custom data to better serve our customers.
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The next generation of metrics
TIAA Today's revolutionary technology was awarded a U.S. patent (#9509749, if you're curious!). We use this technology to track, debug, and fix any system glitch on any application.
Real-time web performance feedback
TIAA Today detects slow or degraded online experiences, and reacts to them in real time. We use this data to improve your experience every day.
Big dashboard displays for every team
From the Office of the CEO to business leadership and the operations team, TIAA Today is in every office and datacenter. Each team uses custom data to better serve our customers.
The next generation of metrics
TIAA Today's revolutionary technology was awarded a U.S. patent (#9509749, if you're curious!). We use this technology to track, debug, and fix any system glitch on any application.

How it helps you

How TIAA Today works for you

We use TIAA Today to continuously improve your online experience. Here's an example of how it can work.
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Step one You log into your TIAA account.
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Step two You set up a transfer between two plans.
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Step three The page takes too long to load, so you give up and log out.
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Step four Within seconds, we document the problem and work to fix it.