Explore TIAA Personal Portfolio FAQs

General

  • TIAA Personal Portfolio is convenient, online investing with a human touch. It is a service designed to help you achieve your financial goals by allowing you to establish a goal and select the level of risk you are comfortable taking. You can also personalize your portfolio according to investment styles that matter most to you, such as investing in a socially responsible way or choosing a portfolio with mostly actively managed funds or mostly passively managed funds. The service then recommends a portfolio based on your selections and manages the portfolio for you to help it stay on track. You can get the details in the Advisory Agreement .

    You can check your progress at any time by logging into your account. Plus, Consultants are here to answer any questions you many have along the way. This is a fee-based advisory service. For more about fees, refer to "How much does it cost?"

  • When uninvested cash is held in your account it sits in an interest-bearing bank account ("TIAA Bank Sweep account") that is FDIC insured for up to $250,000. In addition, the mutual funds and/or ETFs held in your account are SIPC insured for up to $500,000. The SIPC (Securities Investment Protection Corporation) is a nonprofit that restores funds to investors of member firms in certain circumstances. SIPC insurance does not protect against fluctuations in your account, but does provide protection should the brokerage firm become troubled or bankrupt. Additionally, coverage in excess of SIPC limits is also provided by Lloyd’s of London under certain circumstances, and is updated annually.  You can get the details in the SIPC Asset Protection Guide (PDF) Just like all brokerage firms, for investments greater than $500,000, there is risk of loss.
  • Yes, you can choose a Traditional or Roth IRA when selecting which type of TIAA Personal Portfolio you would like. If you have maxed out your IRA contribution limits or prefer using other types of accounts, we have individual and joint taxable accounts available  too.

  • Investment accounts, including TIAA Personal Portfolio, have greater growth potential than a bank savings account, but involve a greater risk of loss that you should be prepared to bear. Rather than sit in cash like a savings account, your assets in TIAA Personal Portfolio are invested in securities in accordance with the investment strategy you choose. Additionally, savings accounts are FDIC-insured for up to $250,000 and therefore have minimal risk. It’s always a good idea to have an emergency savings set aside in a liquid account, such as a bank savings account, prior to investing.
  • A TIAA Personal Portfolio is appropriate for customers with at least $5,000. To open an account, you must meet all of the following requirements:
    • Be a resident of the United States, Puerto Rico or the US Virgin Islands
    • Be over the age of 18
    • Have a valid Social Security number
     
      TIAA Personal Portfolio account options:
      • Traditional IRA
      • Roth IRA
      • Individual taxable accounts
      • Joint taxable accounts
       

        If you are looking for a different managed account option, such as one for assets within a qualified retirement plan (e.g. 401(k) or 403(b)) or with additional features, or have questions about the TIAA Personal Portfolio account types, please call us at 844-362-8422, Weekdays, 8 A.M. – 7 P.M. (ET)

         
      • The annual Advisory Fee is 0.30% of your balance (e.g. $30 annually for a $10,000 balance). This fee is not charged on any  cash balances in your account, which are automatically held in an interest-bearing Bank account ("TIAA Bank Sweep account"). The Advisory Fee covers all expenses related to the management of your account, including developing the advice, the daily management and oversight of your account, custody of assets, trade execution, performance & goal reporting and other administrative expenses. The Advisory Fee does not cover additional expenses associated with the mutual funds and/or ETFs held in your account. These expenses are automatically included in each fund's Net Asset Value ("NAV"), and will be borne indirectly by you through the investment rather than, deducted from your TIAA Personal Portfolio account.

        The Advisory Fee is deducted quarterly from your account and will appear on your statement. Since the fees are based on your account balance, you can expect the fees to fluctuate. See detailed fee information, including how they are calculated, in the Advisory Agreement .

         
      • If you would like to close your account, please contact a Consultant at 844-362-8422, Weekdays, 8 A.M. – 7 P.M. (ET).

      Investing

      • A mutual fund is an investment vehicle with a specific investment objective and is comprised of securities, including stocks, bonds, money market instruments, etc. Mutual Funds have a net asset value ("NAV"), which is calculated once at the end of each day.

        An ETF is similar to a Mutual Fund in that it has a specific investment objective and is comprised of securities, including stocks, bonds, money market instruments, etc. However, unlike mutual funds, ETFs do not have an "NAV" that is calculated once at the end of each day. Rather, ETFs are traded like common stock on a stock exchange and therefore fluctuate in price throughout the day.

        See related question: What are the types of portfolios offered and what’s the difference?

      • The portfolios are comprised of mutual funds and ETFs and offer three main types of investment styles.

        Basic

        • In this passive investing style, our investment managers invest in funds that attempt to track the market.
        • These index-tracking funds tend to have lower expenses, on average, compared to active mutual funds.

        Insight

        • In this active investing style, our investment managers research and select funds that attempt to outperform the market over the long term.
        • Fund expenses tend to be higher, on average, compared to index-tacking funds.

        Impact

        • In this investing style, our investment managers place a priority on funds that meet socially responsible investing criteria.
        • TIAA has offered socially responsible funds since 1990. Learn more
        A team of TIAA Personal Portfolio professionals selects the mix of investments in every portfolio using a proprietary process, and monitors them on an ongoing basis, making adjustments as needed. For more information on the selection process, see the TIAA Personal Portfolio Wrap Fee Program Disclosure Brochure.
      • Call us at 844-362-8422, Weekdays, 8 A.M. – 7 P.M. (ET) to request a "personalization". We will review your request and may select an alternative security in place of the one you wish to exclude.
      • You can choose to direct TIAA-CREF Individual & Institutional Services, LLC and Pershing, LLC to suppress separate trade confirmations for your TIAA Personal Portfolio account at any time by calling a Consultant at 844-362-8422, Weekdays, 8 A.M. – 7 P.M. (ET). If you select this option, you will receive a quarterly confirmation report. There is no additional cost related to this, nor does it impact your participation in the program. You can also elect to reinstate the delivery of separate trade confirmations at any time by calling a Consultant at 844-362-8422,Weekdays, 8 A.M. – 7 P.M. (ET)

      Tracking your investments and updating your account

      • There are two ways to check on the progress towards the goal of your account. The first way, after logging into tiaa.org, is to select “Brokerage” and then select your TIAA Personal Portfolio account. This will take you to your Account Summary where you can view your account’s hypothetical projection through your stated time frame. The second way, after logging into tiaa.org, is to select “Goals” from the top menu, and then choose the goal you are saving for with your TIAA Personal Portfolio account. This will take you to your Goal page for your selected account where you can see your hypothetical projection through your stated time frame for the goal chosen.
      • You can make changes to your goal, time horizon, risk level and Investing Style which make up your “investment profile” at any time. Any such changes could result in a change to the portfolio selected for your account. There are two ways to update your investment profile and make changes to your account. The first way, after logging into tiaa.org, is to select “Brokerage” and then select your TIAA Personal Portfolio account. This will take you to your Account Summary where you can select “Edit Goal” under your hypothetical projection and make your changes. The second way, after logging into tiaa.org, is to select “Goals” from the top menu, and then choose the goal you are savings for with your TIAA Personal Portfolio account. In the top right, choose “Edit Goal” to make your changes.
      • A hypothetical projection shows the projected value of your portfolio at your goal time frame using certain assumptions, not actual performance. We show you projections to give you a sense of how your account may perform over your stated time frame, using Monte Carlo simulations based on an asset allocation that corresponds to your TIAA Personal Portfolio. The projection substitutes the mutual fund and ETF investments in your account with benchmark assumptions that correspond to the asset classes within your TIAA Personal Portfolio. Projected returns are hypothetical, do not reflect actual investment results, and are not guarantees of future results. See the information available in your Account Summary that allows you to Learn More about the hypothetical projection you are seeing.

      • Time frame: We use the time frame you provide to ensure the portfolio you select is appropriate for your goal. For example, to invest in a portfolio with an aggressive risk level, we believe you need to be invested in the portfolio long enough to weather the ups and downs of the markets in order to achieve your desired outcomes.

        Risk level: The risk level that you are comfortable with — from conservative to aggressive — helps determine an appropriate portfolio. For example, if you want to minimize short-term losses, we will not match you with a portfolio that has substantial amounts of investments that may fluctuate significantly in value. You can select your own risk level or use our optional risk questionnaire. You are free to change your risk level at any time after opening and funding your account.

        If your appetite for risk changes or if there is a life change that impacts your goal, please let us know. You can update your goal online or call us at 844-362-8422, Weekdays, 8 A.M. - 7 P.M. (ET). We'll also send you a quarterly email to check in.

        For more information, see the TIAA Personal Portfolio Wrap Fee Program Disclosure Brochure .

      Communications

      • You can stay up to date on your account progress by logging into your account online at tiaa.org. We'll also notify via email when important documents, such as statements or tax forms, are available. Important documents relating to the Program are also are also available online.

        We have made e-Delivery a requirement for participation in TIAA Personal Portfolio. Communicating with you electronically ensures that you receive account information in a fast, secure way. If you have a situation in which you need to speak with a Consultant or need to request a paper copy of your statement or another document, simply contact us at 844-362-8422, Weekdays, 8 A.M. – 7 P.M. (ET).

        You can revoke your consent to e-Delivery for all communications by calling us. However, if you revoke consent to e-Delivery, TIAA Personal Portfolio may not be appropriate for you and your account may be terminated.

      Funding, deposits and withdrawals

      • Your opening deposit for this account must be at least $5,000. Here are the ways you can fund your new account:
        • Link your bank account using real-time verification, by either entering your bank credentials or by providing your bank routing and account numbers.
        • Mail a check payable to "TIAA Brokerage Services" along with a deposit slip (PDF). Please write your TIAA Personal Portfolio account number (which will begin with A58) in the check’s memo section. It may take one business day for your new account number to appear online. Send both to:
        TIAA-CREF Brokerage Services
        c/o Pershing, LLC
        One Pershing Plaza
        Jersey City, NJ 07399
        ATTN: Money Desk
         
        • Please note: your opening deposit for this account should come from your bank account; third-party checks are not accepted; cashier's checks for less than $10,000 are not accepted.
        • More options, such as a wire or transferring in securities:  Please call us at 844-362-8422,Weekdays, 8 A.M. - 7 P.M. (ET) to discuss.
      • You have multiple options for making deposits into your account after your initial deposit:
         
        • Transfer money from your bank account. If you linked your bank account, log in at tiaa.org then select Brokerage and then choose “Quick Links” from the top right. Select “Transfer Money” and follow the prompts. You can make a one-time deposit or set up recurring transfers — weekly, biweekly, 1st & 15th of the month , monthly, quarterly, semi-annually or annually. Deposits are usually credited to your account in 1-2 business days.
        • Mail a check payable to "TIAA Brokerage Services" along with a deposit slip (PDF). Please write your Personal Portfolio account number (which will start with A58) in the check’s memo section. Send both to:
        TIAA-CREF Brokerage Services
        c/o Pershing, LLC
        One Pershing Plaza
        Jersey City, NJ 07399
        ATTN: Money Desk
         
        • Please note the following: Funds for this investment account should come from your bank account; third-party checks are not accepted; cashier's checks for less than $10,000 are not accepted.
        • More options. Please call us at 844-362-8422, Weekdays, 8 A.M. – 7 P.M. (ET) to discuss.
      • Log in at tiaa.org select “Brokerage” and then choose “Quick Links” from the top right. Select Transfer Money and follow the prompts. You can make a one-time withdrawal or set up recurring withdrawals – weekly, biweekly, 1st & 15th of the month, monthly, quarterly, semi-annually and annually. If securities need to be sold to make the cash available to withdraw, you can expect the money to be credited to your account in about 5-7 business days. If you are withdrawing from an IRA, you will be prompted to call us.

        You may also withdraw money from your account by requesting that a check be mailed to your home address that we have on file. Give us a call at 844-362-8422, Weekdays, 8 A.M. – 7 P.M. (ET).

        Please note: when making requests to withdraw money, your account balance cannot go below $4,500. If you must go below that amount please call a Consultant at 844-362-8422, Weekdays, 8 A.M. – 7 P.M. (ET) to discuss your options.

      • If you have recurring deposits or withdrawals scheduled that you would like to cancel, you can login at tiaa.org, select “Brokerage” and then choose “Quick Links” from the top right. Select “Transfer Status” and choose your scheduled recurring transfer by expanding the plus sign. Next, select “Cancel transaction” at the bottom right.

        If you would like to modify a scheduled transaction, you will need to first cancel the recurring transaction and set up a new one.

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