The Plan Administrator website gives you the power to administer virtually all of your important plan administration tasks in an environment that is secure, fast and easy to use. You can obtain access to:
Submit your institution’s retirement plan contribution lists
Remit contribution funding through electronic funds transfer (EFT)
Enroll employees yourself or enable them to enroll themselves online
Run reports for your retirement plans
Get ERISA Form 5500 and compliance support
Make inquiries about your employees’ plan accumulations, allocations and contributions
You can register by simply filling out the TIAA-CREF Administrator Services Application TIAA-CREF Administrator Services Application (PDF). You can use this application to add, change or delete online access for yourself and for other authorized users.
If you have any questions on how to access or complete these forms, please call the Administrator Telephone Center at (888) 842-7782 Monday through Friday 8 a.m. to 8 p.m. (ET).
Once access has been granted, please remember to always log into the secure Plan Administrator website from www.tiaa-cref.org/administrators. Bookmark this URL in your browser.
On the Login for Online Access page, select the "Update your profile" link, which is in the New Enhanced Online Security section (located on the bottom, right-hand side column). Enter your current user ID and password, and click Log In. You will see the Update Your Security Profile page, where you can modify your password.
Please note: The password must be a minimum of eight characters, and must include at least one letter and one number. Confirm your password by re-entering it in the fields provided. You can also check/update your email address and security question/answer. Click Update, and you're ready to go.
To retrieve your user ID, click Log in from any page on the Plan Administrator website and select "Forgot user ID." On the next screen, enter your email address and click Continue. We will validate the email address you entered and send your user ID to the email address we have on file.
If you have forgotten your password, click Log in from any page on the Plan Administrator website and select "Forgot your password." On the next screen, enter your secure Plan Administrator website user ID. You will then be prompted to answer your security question. By providing the answer that we have on file, you will be allowed to reset your password.