TIAA continues to receive financial industry kudos for its digital customer websites. This recognition is a result of TIAA’s multiyear technology commitment. Our goal is to make it as easy and simple as possible for our customers to interact with us online.
For the second quarter of 2016, DALBAR1, has reaffirmed its #1 ranking for TIAA’s plan sponsor website. The evaluation is based on five key criteria: functionality, usability, content currency, consistency and behavior centricity.
Each year, DALBAR, a third-party market research firm, performs a variety of evaluations & ratings of best-in-class financial services websites.
1 DALBAR Financial Services Market Research Firm. DALBAR is a well-respected market research firm that regularly analyzes financial services websites to evaluate their online services. DALBAR ranks them for both functionality and experience design, looking for consistent, appealing, and user-centric services. DALBAR ranks approximately 30 companies. The pool of companies considered may be larger than 30. This reporting change was made the beginning of 2Q 2015.
TIAA-CREF Individual & Institutional Services, LLC, Teachers Personal Investors Services, Inc., and Nuveen Securities, LLC, Members FINRA and SIPC, distribute securities products. Annuity contracts and certificates are issued by Teachers Insurance and Annuity Association of America (TIAA) and College Retirement Equities Fund (CREF), New York, NY. Each is solely responsible for its own financial condition and contractual obligations.
©2016 Teachers Insurance and Annuity Association of America-College Retirement Equities Fund, 730 Third Avenue, New York, NY 10017