AI scams are getting smarter—here’s how to stay safe

AI-powered scammers are using sophisticated romance and investment schemes to steal billions, but these security measures can help protect your savings.

4 min read

“Jennifer, I missed you at French class.”

The scam usually begins with a seemingly misdirected text or a nudge on a dating site and then develops into a romantic relationship with an AI-enhanced or AI-generated persona. Called “pig butchering,” this romance-to-cryptocurrency investment scam begins with a text from a stranger, a flirtatious connection, the invitation to make cryptocurrency investments that only increase in value, culminating in a subsequent big investment that goes into the abyss of a fake crypto investment website. Merci, au revoir!

The moniker “pig butchering” comes from the increasingly larger investments victims make after their initial investments show impressive-but-fake gains through a fabricated app or website. Last year, consumer losses due to crypto investment scams in the United States soared 47% to more than $5.8 billion, according to the Federal Bureau of Investigation (FBI).

Reporting from The Guardian in September 2025 revealed drone and satellite images of massive city-sized organizations on the border of Myanmar and Thailand, which were described as heavily guarded scam centers housing tens of thousands of trafficked workers. “These transnational criminal networks have amassed substantial capital and are now huge, complex organizations with development teams that create these mobile apps for crypto,” says Marti DeLiema, a TIAA Institute research fellow and an expert on elder fraud. “They probably have R&D and marketing teams too.”

Pig butchering is just one part of a quickly growing field of AI-fueled scams that target vulnerable people. Here’s what you need to know and what you can do.

AI scams are more real, more targeted, and more often

AI is transforming the cyberscam landscape in two major ways—authenticity and execution. “AI can glean information from victims’ social media accounts and tailor scams to create stories in a way that’s more plausible than ever,” says DeLiema, an assistant professor at University of Minnesota’s School of Social Work. Through generative AI, scammers can ask AI to profile entire groups or individuals to learn who these people are, what their wants and needs are, and then develop a script for interactions with the victim based on that information.

Scammers don’t have to filter the entire online universe for their next victims, they can find them on celebrity fan pages, especially fake ones they set up for the cause. Take the case of actor Kevin Costner: In a recent story in The Hollywood Reporter, an AI-generated Kevin Costner was ready to meet a woman in a hotel near her home in the rural South for a little celebration, only after she deposited $100,000 of Bitcoin into an account that would help him fund his new production company. There might even be a job in it for the 73-year-old retired office manager.

“Fraudsters use fake online fan pages of celebrities to identify victims, whom they eventually exploit through a romance scam seeking money for false investments,” DeLiema says.

The second way AI is transforming the cyberscam playing field is execution. The execution of AI-enhanced cyberscams is the difference between line fishing and commercial trawling. Only recently, fraudsters had to manually type text messages or emails to one or several people at the same time, limiting their human engagement. Now they can use AI to respond to hundreds of people at the same time. “Due to sophisticated natural language processing technology, messaging is much more polished, and it lacks the red flags of misspelled words or poor grammar,” says DeLiema.

Vulnerable populations and risk factors

Older people are more likely to be targeted for a variety of reasons, including accumulated wealth, cognitive decline, and social isolation, and tend to lose more money to scammers, according to a new report from TIAA Institute, Safeguarding Retirement in the Age of Scams.

“As we continue to advance deeper into a world of digital interactions, we have also migrated from ‘trust but verify’ to ‘verify then trust,’” says Rick Swenson, TIAA head of Financial Crimes Management . “Always get at least two trusted sources to verify what you’re reading, hearing, or seeing is real before you make any financial decisions.” If you’re responding to a query from someone purportedly representing a government agency, go directly to that agency’s website to respond. Reach out to a close confidante or family member for advice, but verify early and often.

In 2024 alone, the FBI’s Internet Crime Complaint Center recorded almost 150,000 cryptocurrency fraud complaints, with a plurality coming from the FBI’s top age category of 60 and older. That group saw losses of $2.8 billion, double that of any other age group.

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Proactively address financial risks

Our wealth management advisors are here to provide you with personalized advice on how to protect your finances from cybercrime and other risks.

Call 844-567-9077, or schedule time with us.

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Protective measures: What you can do

With the volume and sophistication level of AI scams increasing, DeLiema suggests that people engage more with real friends and trusted financial advisors and learn more about how scams work. Here are six steps people can take to protect themselves and their savings from AI scams.

1. Maximize your security settings in social media. (Note that even if your Instagram and Facebook accounts are linked, you must manage their security settings individually.)

  • In settings, turn off permission that allows your photos and videos to appear in search engine results.
  • Disable location sharing on social media apps.
  • Make your profile visible only to people you know.
  • Allow tags only from people you know.

2. Protect your accounts.

  • Enable multiple factor authentication, including “Passkeys”, a new security feature on TIAA accounts designed for ease of use to foil phishing scams.
  • Use biometrics such as fingerprint or face recognition to lock devices and access online accounts.
  • Be sure you’ve named your beneficiaries, trustees, and trusted emergency contacts.
  • Close unused accounts to reduce your vulnerability.

3. Secure the relationships with people you trust to make financial decisions. Your financial advisor should always be a sounding board for decisions.

4. Embrace AI—or at least engage with it. Instead of avoiding or dismissing or even fearing new technology, people should learn more about AI-generated text, voice and video to train themselves to spot the differences between real and fake. And you may find some positive uses for it as well.

5. Set up a private family safe word to ask for in case of emergency calls to one another. An AI deepfake won’t know the family summer book read from 2014.

6. Stick with investments that offer a long-term track record and transparent financial reporting. If someone you don’t know is asking you to invest in crypto or pay for an investment with crypto, it’s very likely a scam.

We’re here to help

Worried you may be the victim of a scam? Contact TIAA as promptly as possible at 844-567-9077 or via email at abuse@tiaa.org.

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