Syrina began as an administrative assistant at TIAA while still in high school. She became a full-time employee while in college, and has held positions working directly with participants as part of the Field Consulting Group and the National Contact Center. Syrina is currently a Team Manager in the National Contact Center, sharing her extensive experience with those just starting out.
How does your current position at TIAA help in serving our participants' goals?
As a Team Manager in the National Contact Center, I'm responsible for ensuring that participants receive accurate information and the quality service they've come to expect from TIAA. I make sure my team is trained and equipped with the knowledge to offer participants financial solutions that may work well for them.
At TIAA, we're proud of our long-term investing approach. How does that come to life in your current position?
In the National Contact Center, we have daily opportunities to explain the benefits of our long-term investing approach to participants. It's important that they understand the advantages of diversification and dollar cost averaging and how those principles can be applied at TIAA.
As a child, what did you want to be when you grew up?
As a child, I wanted to be a teacher. Once I understood something, I loved teaching it to someone else.