TIAA Introduces Voice Biometric Authentication

Voice recognition technology offers customers a fast, easy and secure password alternative

New York, August 30, 2016 – TIAA, a leading financial services provider, today announced the launch of its new voice biometric authentication. This digital technology allows for a more seamless customer experience.
With the voice recognition functionality, TIAA customers can create a “voiceprint” to securely identify themselves when they call to speak to a representative, transfer funds or check their account balances. The technology eliminates the need to remember yet another password, PIN or account number.

“We continuously strive to provide a better overall customer experience,” said Scott Blandford, executive vice president and chief digital officer at TIAA. “The vocal password capability is the latest example of how TIAA is leveraging game-changing technology to transform the way our customers manage their finances – and ultimately make it easier than ever to effectively prepare for retirement.”

When customers enroll in the functionality, the system will meticulously capture their unique voiceprint. By using their secure vocal password, customers will be able to skip many of the various authentication steps used today. The system is equipped to detect and safeguard against voice recordings.

Voice biometrics is now available to most TIAA retirement participants. For more information, please visit tiaa.org/public/land/voice-biometrics.

About TIAA

TIAA (TIAA.org) is a unique financial partner. TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. TIAA has $889 billion in assets under management, based on assets under management across Nuveen Investments affiliates and TIAA investment management teams as of June 30, 2016, and offers a wide range of financial solutions, including investing, banking, advice and guidance, and retirement services.

TIAA-CREF Individual & Institutional Services, LLC, Teachers Personal Investors Services, Inc., and Nuveen Securities, LLC, Members FINRA and SIPC, distribute securities products

Press contact

Lauren Post
888-200-4062
media@tiaa.org

Elizabeth Anderson
888-200-4062
media@tiaa.org
 
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