Corporate Insight, an independent industry research firm, has announced the winners of its 2015 Retirement Plan Monitor Awards, and our customer web site – My TIAA-CREF – received awards in six categories:
- Gold: Participant Homepage
- Gold: Tools and Calculators
- Gold: Transaction Capabilities
- Gold: Online Customer Service
- Silver: Online Documentation
- Silver: Educational Resources
The Retirement Plan Monitor “Gold” Award is reserved for website features that offer an “exceptionally valuable and comprehensive service to customers in a user-friendly, well-designed interface,” according to the Corporate Insight report.
“These awards are further affirmation that we’re on the right track in developing digital service capabilities and transforming the client experience to be the best possible on both desktops and mobile devices,” said Scott Blandford, executive vice president and chief digital officer. “This honor is a great recognition of our focus on listening to our clients across all touch points they have with us. It also reinforces that our continual delivery of enhancements to help customers achieve their desired financial outcomes is improving the competitiveness of our digital solutions.”
Corporate Insight determines award winners using rigorous proprietary benchmarking software criteria to review key online resources including navigation, information accessibility, alert centers, advisor resources and interactive tools.
The Retirement Plan Monitor service covers and reports on 19 of the industry’s leading DC plan providers. This year’s Monitor Awards report recognized 13 of the 19 firms, awarding a total of 33 Monitor Awards across eight different categories. TIAA-CREF received the most awards issued, for its customer website experience.