NEW YORK, December 1, 2020 – TIAA has been named the top Defined Contribution provider for electronic delivery (eDelivery) adoption, according to the DALBAR State of the Industry: e-Delivery Onboarding Study.
The study evaluated more than 60 firms across brokerage, life insurance and annuity, and retirement plan providers, scoring them in six key criteria: promotion location and visibility, election form and setting preferences, availability of documents, promotion theme and interactivity, notifications and storage, and guidance and support. TIAA was also named the top provider of guidance and support for clients looking to learn more about enrolling in eDelivery services.
"We know eDelivery can help our participants both in the amount they save and how they manage their retirement plans, which is critical as they continue to navigate economic challenges brought on by the COVID-19 pandemic," said Lisa Weil, Managing Director, Head, Participant Self Service at TIAA. "This acknowledgment from a well-respected organization such as DALBAR represents our ongoing effort to simplify our eDelivery onboarding process while reducing costs for our clients and improving retirement outcomes."
With an award-winning1 track record for consistent investment performance, TIAA (TIAA.org) is the leading provider of financial services in the academic, research, medical, cultural and government fields. TIAA has $1.2 trillion in assets under management (as of 9/30/2020)2 and offers a wide range of financial solutions, including investing, banking, advice and education, and retirement services.