Carlos Morales, a native of Venezuela, joined TIAA three years ago after 20 years in the hospitality industry and a decade in financial services. As a registered Financial Services Consultant in the National Contact Center in Charlotte, he says his first priority is “to put the customer first,” educating them about TIAA’s long-term investment approach and retirement planning. He has a 13-year-old daughter.
What are the most challenging and rewarding parts of being a working parent?
Being able to be involved in, and be part of, my daughter’s educational and personal development is the most challenging part—but being able to provide for my family is the best.
What’s your definition of success as a working parent?
I define personal success as giving my attention to my family and my career, and having a personal life at the same time.
How does TIAA support you in that goal?
Since I started work at TIAA, it has been an incredible experience. The company offers excellent programs that allow me to achieve a more balanced, rewarding personal life. That includes personal development opportunities, paid time off and tremendous benefits.
What’s the best advice you’ve ever received as a working parent?
Do whatever you can to help your child.
What’s your best advice for other working parents?
Get involved and be part of your children’s education in school and at home. It will pay off. Last, but not least, don’t ever give up on your child!
How do you think seeing your example can help your child succeed?
It has helped my daughter to understand that the harder you work, the luckier you are.