WEBVTT

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(gentle music)

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- [Narrator] Every day we
spend seven hours online,

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doing our jobs, communicating with others,

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and managing our lives.

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And every minute our information

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is under attack from cyberthreats.

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The resulting impact on the industries

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that TIAA serves comes at a high price,

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and the attacks are increasing.

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Cybercriminals recognize how
attractive these targets are.

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That's why TIAA's Cybersecurity
Program is always on alert,

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relying on cutting-edge
technology, people, and process

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to help uncover threats early,

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protect client data and accounts,

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and prevent fraud.

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(upbeat music)

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Our global operation
continuously leverages

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artificial intelligence
and machine learning

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to monitor and analyze
network events in real-time.

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This provides faster
detection, greater efficiency,

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and more confidence that
data and accounts are secure.

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TIAA relies on multi-factor authentication

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to help ensure only
account owners gain access.

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Our always-on, user-friendly approach

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also offers additional security
like one-time passcodes

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or biometrics through TIAA's mobile app.

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While our technology
is constantly at work,

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so is our global cybersecurity team.

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Hundreds of dedicated specialists

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with expertise in cybersecurity,
fraud, risk management,

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and information technology.

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They proactively defend our network,

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plan sponsors, and participants

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from data and financial losses.

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And all TIAA associates remain vigilant

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in preventing attacks thanks

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to our award-winning
cybersecurity awareness program.

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Our team is active in
the larger world too.

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We collaborate with clients

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on their own cybersecurity efforts

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by providing best
practices, timely webinars,

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thought leadership,
and employee education.

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These efforts help keep data secure

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throughout our collective ecosystem.

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Beyond that, we are connected

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with industry and federal agencies

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to share threat intelligence.

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It's all of us working together

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to help stay one step
ahead of cyberattacks.

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But what if, in spite of our best efforts,

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data is breached from
unauthorized activity

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and money is lost through
no fault of the owner?

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It is TIAA's practice
to reimburse that loss

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and will cover the cost
of identity theft repair

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and credit monitoring to
help recover any impact.

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That's our commitment,

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along with our continued
vigilance in helping ensure

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that never happens in the first place.

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(upbeat music)