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<v Narrator>What is multi-factor authentication?</v>

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And how does it work at TIAA?

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Multi-factor authentication, commonly referenced as MFA,

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is an authentication method that requires you to provide

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two or more verification factors

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to gain access to your TIAA accounts.

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We use a best in class solution,

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which meets and exceeds regulatory standards for MFA

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that include elements

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beyond just the traditional one-time passcode verification.

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Multifactor authentication consists of something you know,

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such as username and password.

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Something you have like a laptop, smartphone, or tablet.

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Something you are like your voice, facial,

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or fingerprint recognition.

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Here's how it works.

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When you log in for the first time,

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or when you are logging in with a device

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unrecognized to TIAA,

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you'll be asked to provide additional verification

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to gain access to your account.

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Once you complete the initial verification,

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your device is then trusted

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and additional verification for that device

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is no longer required.

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When using our mobile app,

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you have the option of using your facial,

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or fingerprint recognition

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as an additional trusted factor when logging in.

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If you prefer, you can update your security settings

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to receive a one-time passcode at every login.

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TIAA's MFA method is highly secure

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and provides quick and easy access to your accounts.

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We want to ensure your accounts

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and information are always protected.

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It's our top priority.

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To learn more, visit the security center site at tiaa.org.

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(soft music)