WEBVTT
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Account takeovers are on the rise and it is
important, you understand what it is and how to

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protect yourself.
An account takeover occurs when someone uses

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your stolen personal information to gain
unauthorized access to your online account or

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to impersonate you over the phone without your
permission.

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Once they are able to access your account, they
can make changes to your account profile,

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withdraw funds, make changes to lock you out of
your account or make purchases

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to protect against account takeovers.
Financial institutions and other companies have

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increased security of accounts through multi
factor authentication and biometric

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verification.
But there are steps you can take to protect

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your accounts and assets.

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Always use the strongest form of authentication
available.

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And for accounts that require passwords use
strong hard to guess passwords consisting of

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both letters, numbers and symbols and don't use
the same password across all your accounts.

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Change your passwords periodically, especially
for your financial accounts.

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When communicating with your financial
institution only use verified and published

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contact information.

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Ensure your antivirus and anti malware software
is up to date and run regular scans of your

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devices.
Review financial accounts regularly for any

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suspicious activity to learn more about how TIAA protects your accounts.

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Visit the TIAA Security Center at tiaa.org/security.